This is a placeholder document.The text below sketches the structure of a software terms of service patterned on common SaaS templates. It has not been reviewed by qualified counsel, contains generic placeholders in place of binding clauses, and must be replaced with a lawyer-reviewed agreement before any production launch. Use it to evaluate the eventual shape of Grid's commercial terms, not as a current contract.
1. Acceptance
These terms form an agreement between you and techinverted (“Grid”, “we”, “us”) governing your use of the Grid service. By creating an account, by inviting users into a tenant you administer, or by continuing to use Grid after a material change to these terms takes effect, you accept the most recent version of these terms.
If you are accepting on behalf of an organisation, you represent that you have authority to bind that organisation. Where these terms refer to “you”, the obligations and rights described apply to that organisation as well as to you personally.
2. The Grid service
Grid provides a multi-tenant business operations platform: a contact and relationship database (CRM), task and workflow management, document storage and intranet, communications channels, calendar, and AI agents that act on data inside your tenant. The exact set of features available to your tenant depends on the plan you have subscribed to; the canonical plan list lives at /pricing.
We aim to maintain a high level of availability and to ship improvements continuously. The service is offered on an evergreen, no-major-version basis — when we ship a change, it applies to all tenants on the relevant plan. Significant changes that alter behaviour you depend on will be announced in the changelog.
3. Accounts and tenants
Each individual user maintains a personal account, identified by an email address. Each organisation operates one or more tenants — isolated workspaces with their own users, data, and configuration. Most customers operate exactly one tenant; multi-tenant operators (agencies, holding companies) operate one tenant per client or operating unit.
You are responsible for keeping account credentials secure, for the actions of users you invite into your tenant, and for ensuring that the users you invite have the right to access the data they are granted access to. We provide role-based permissions, audit logging, and tenant erasure to help you meet those obligations; the underlying responsibility remains yours.
4. Acceptable use
Grid is built to be used in the ordinary course of your business. You agree not to:
- upload, store, or transmit malware, exploits, or any content intended to compromise our systems or those of our users;
- use Grid to harass, defraud, or send unsolicited bulk communications;
- scrape Grid, reverse-engineer the platform beyond what applicable law permits, or attempt to circumvent rate limits or access controls;
- use Grid to handle data subject to specialised regulatory regimes (for example, payment card data in scope of PCI-DSS, or US healthcare data subject to HIPAA) unless the relevant compliance posture is in place and a corresponding addendum has been executed;
- resell or sub-license Grid except as expressly permitted by your plan or under a partner agreement.
We may suspend or terminate accounts that breach this clause. Where the breach is inadvertent and remediable, we will give reasonable notice and opportunity to cure before taking action.
5. Billing and subscriptions
Paid plans are billed in advance on a recurring monthly or annual basis, via the payment method you provide. Pricing for each plan is published at /pricing and may be updated from time to time; price changes take effect at the next renewal of your subscription and we will notify you at least thirty days before they apply.
You may cancel at any time inside Grid; cancellation takes effect at the end of your current billing period and you retain access until then. We do not pro-rate refunds for partial periods except where required by applicable law.
AI usage may be subject to per-tenant caps as published at /pricing. When you exceed a soft cap we will notify you; hard caps result in agent runs being declined until you increase the limit or the next billing cycle begins.
6. Termination
You may terminate your account at any time. We may terminate or suspend your account where you materially breach these terms, where your account is involved in activity that puts the platform or other tenants at risk, or where you fail to pay amounts due after reasonable notice and a chance to cure.
On termination, you may export your data for a period of thirty days. We then delete your tenant's data in accordance with our retention policy, subject to records we are required to keep for legal, accounting, or security purposes.
7. Disclaimers
Grid is provided on an “as-is” and “as-available” basis. We make no warranties, express or implied, beyond those that cannot be excluded under applicable law. In particular, we do not warrant that the service will be uninterrupted, error-free, or perfectly secure, nor that the AI features will produce accurate or appropriate outputs in every case.
You are responsible for evaluating outputs from Grid — including those produced by AI agents — before relying on them. Where you connect Grid to third-party systems, the behaviour of those systems is outside our control.
8. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, consequential, or punitive damages arising out of this agreement. Our aggregate liability under this agreement will not exceed the amounts you paid us in the twelve months immediately preceding the event giving rise to the claim.
The exact figures, exclusions, and carve-outs that will govern this clause depend on the customer agreement you execute and on applicable law in your jurisdiction. The numbers above are placeholders and will be finalised by counsel.
9. Indemnification
You agree to indemnify Grid against third-party claims arising out of your use of the service in breach of these terms — for example, claims arising from content you upload, claims arising from your use of Grid to contact third parties, or claims arising from your breach of acceptable use.
We will provide reasonable cooperation in the defence of any such claim, and we may require that you keep us informed and that any settlement of the claim is conditional on our consent where the settlement involves an admission of liability on our part.
10. Governing law
The governing law, jurisdiction, and venue for disputes arising under this agreement will be specified in the customer agreement you execute with Grid. In the absence of a separately executed customer agreement, the governing law will default to the law of the jurisdiction in which Grid is incorporated at the time of dispute, with disputes resolved in the courts of competent jurisdiction at that location.
The specifics of this clause are placeholders pending legal review and will be finalised in the executed customer agreement.
11. Changes to these terms
We may update these terms from time to time. When we make material changes, we will notify customers in writing — by email to account administrators — at least thirty days before the changes take effect, and we will update the “last updated” date at the top of this document. Continued use of Grid after the effective date of a change constitutes acceptance of the updated terms.
If you do not accept a material change, you may terminate your account before the change takes effect and receive a pro-rata refund of any prepaid fees for the unexpired portion of your subscription, except where excluded by applicable law.
12. Contact us
Questions about these terms should be sent to [email protected]. For questions about specific features, billing, or support, the contact channels published inside Grid take precedence.